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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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michael whaley

October 3, 2026

5  out of  5
rating by michael whaley
"Friendly staff"
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O

October 2, 2026

5  out of  5
rating by O
"Kasee was very helpful in her assistance and explanation of my coverage options."
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Angel12 Boucher

October 1, 2026

5  out of  5
rating by Angel12 Boucher
"Absolutely love the professional service I get here im very happy with my quote."
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gregory espinal

September 28, 2026

5  out of  5
rating by gregory espinal
"Great customer service, fast and easy process"
We responded:
"Gregory, we’re glad our team made everything simple and convenient for you! Thank you for the 5-star review and for taking the time to share your experience.
-Heather"
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Peter

September 28, 2026

1  out of  5
rating by Peter
"Received a mailer in the mail that was addressed to my 5 year old. Called to ask how they got his information. Spoke with one representative that said they show him in the system but not sure how he got into it. Was told to fill out a link with corporate which I did and also called corporate. Corporate State Farm told me that it is the individual Branch that has the information and reconnected me back. I feel like it should be the local branch investigating this and not making me do the work here of how they obtained my son’s information."
We responded:
"Steve, we understand your concern regarding the State Farm mailing you received. As our team explained during our conversations with you, our local agency does not have access to the information needed to determine how the information used for this mailing was obtained or generated.

The appropriate process for reviewing this type of concern is through State Farm’s Office of Privacy, which is why we provided you with the privacy request information earlier today. We’re sorry that you were later given conflicting direction and referred back to our office, as that understandably created additional confusion.

Since you have already submitted the privacy request we provided, you have taken the correct next step. At this point, the Office of Privacy will need an opportunity to review your request and respond directly to you. For reference, the privacy information we provided can be found here: https://www.statefarm.com/customer-care/privacy-security/privacy/insurance-information-and-privacy-rights

We hope you receive the clarification you’re looking for soon!

— The Heather Thies State Farm Agency Team"
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Cindy Conner

September 26, 2026

5  out of  5
rating by Cindy Conner
"State Farm was able to cut my auto insurance in half from my current policy. I appreciate the savings and their professionalism. Their agent, Ricardo Cruz, was a pleasure to work with."
We responded:
"Cindy, we’re so glad Ricardo made your experience a positive one and helped you find auto coverage at a much better price! We appreciate you recognizing his service and professionalism. Thank you for trusting our team with your insurance!
-Heather"
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tchmum

September 24, 2026

5  out of  5
rating by tchmum
"We bought our auto and home insurances through Isabel who provided exceptional service! We saved money on all policies with State Farm as compared to several other companies I researched.
Isabel was very transparent and honest with answers to all my questions. She took her time and exhibited a great amount of patience explaining every detail to me, so I could make the best decision! We were previously with State Farm Insurance for 30 plus years in Missouri. I’m so thrilled
I called Isabel at this State Farm location. The reviews here speak for themselves and I can honestly say they are spot on with their information.
Isabel shared a great amount of knowledge and provided peace of mind to all my questions. I feel confident that I have found a trustworthy company to insure our property.
Thank you Isabel and State Farm!!"
We responded:
"We’re thrilled to hear Isabel made you feel confident and well taken care of while finding the right coverage for your home and vehicles! After more than 30 years with State Farm in Missouri, it means a lot that you chose our office to continue that relationship here in Florida. Thank you for recognizing Isabel’s dedication and for trusting our team with your insurance!
-Heather"
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Sheena Adams

September 22, 2026

5  out of  5
rating by Sheena Adams
"Jack was a pleasure to work with. He helped me to find lower rates with more coverage than I currently had with a different carrier. He was very thorough and kind."
We responded:
"Sheena, we’re so glad Jack made your experience a positive one and helped you find coverage that better fit your needs and budget! We appreciate you recognizing the care he put into helping you. Thank you for trusting our team and for the 5-star review!
-Heather"
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Cheryl Brown

September 16, 2026

5  out of  5
rating by Cheryl Brown
"Richardo saved me so much money on my car insurance. He was very professional and easy to speak with."
We responded:
"Cheryl, we’re so glad Richardo made finding the right car insurance a comfortable experience and helped you save along the way! We appreciate you taking the time to recognize his service and leave us a 5-star review.
-Heather"
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brij patel

September 15, 2026

5  out of  5
rating by brij patel
"We had an excellent experience working with Heather Thies at State Farm! Heather was incredibly patient, knowledgeable, and thorough in helping us understand the different insurance products so we could make informed decisions with confidence.

She took the time to explain every detail of our auto, home, umbrella, and life insurance options and made sure we were aware of the various bundle discounts and other savings available to us. We especially appreciated her transparency and honesty throughout the entire process.

Heather truly went above and beyond for us. She was very consistent with follow-ups and always made herself available at times convenient for us, including after regular business hours and even on weekends. We never felt rushed, and she was always happy to answer our questions.

Most importantly, Heather is genuinely kind, courteous, understanding, friendly, and professional. It is clear that she truly cares about helping her clients find the right coverage for their needs rather than simply selling a policy.

We highly recommend Heather Thies for any insurance needs. Her exceptional customer service, patience, and dedication made the entire experience so much easier for us.

Thank you so much, Heather, for all your help and for going above and beyond for us! We truly appreciate everything you have done!"
We responded:
"Brij, we’re so glad Heather Hill made such a positive impact while helping you navigate your insurance options! It means a lot to know her dedication, patience, and genuine care gave you confidence in the coverage you chose for your family. Thank you for taking the time to share such a thoughtful 5-star review and for trusting our team with your auto, home, umbrella, and life insurance!
-Heather"
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Maria Ferraris Araneta

September 15, 2026

5  out of  5
rating by Maria Ferraris Araneta
"Jack Bixby is an exceptional sales representative of State Farm Heather Thies Ins Agency Inc in Clermont FL. Jack has excellent customer service skills set- knowledgeable, calm demeanor, friendly, active listener, compassionate, patient, clear communicator, and passionate about helping other people in auto and home insurance Industry.
I would recommend Jack to my family and friends!"
We responded:
"Maria, it’s wonderful to hear that Jack made such a positive impression while helping with your auto and home insurance! We’re proud to have him on our team and appreciate you recognizing the care he puts into helping our customers. Thank you for the 5-star review and for recommending Jack to your family and friends!
-Heather"
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Jean Carlos José Diaz Zambrano

September 14, 2026

5  out of  5
rating by Jean Carlos José Diaz Zambrano
"Excelente"
We responded:
"¡Jean Carlos, nos alegra saber que tuviste una excelente experiencia con nuestro equipo! Muchas gracias por tu reseña de 5 estrellas y por confiar en nosotros para tus necesidades de seguro.
-Heather"
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Lu G

September 9, 2026

5  out of  5
rating by Lu G
"Excellent service. Would highly recommend."
We responded:
"Thank you, Lu! We’re so glad you had an excellent experience—your recommendation means a lot to us! - Heather "
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Lynn Krupiak

September 5, 2026

5  out of  5
rating by Lynn Krupiak
"I had a quote before I was off the phone with Jack B. He answered every question I had, and explained everything to me. He gave me the same insurance I had in NJ at a reasonable rate."
We responded:
"Lynn, we’re so glad Jack made your transition from New Jersey insurance a smooth one! It’s great to know you felt informed and comfortable with your new coverage and pricing. Thank you for trusting our team and for the 5-star review!
-Heather"
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R Weaver

August 27, 2026

5  out of  5
rating by R Weaver
"Great people! Fair! Honest!"
We responded:
"We’re so glad you had a positive experience with our team and felt confident in the coverage and pricing you received! Thank you for trusting us with your vehicle insurance and for leaving a 5-star review.
-Heather"
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Arcadio Ortiz

August 25, 2026

5  out of  5
rating by Arcadio Ortiz
"Very helpful and very professional A+"
We responded:
"We’re so glad you had a great experience with our team, Arcadio! It means a lot to know you felt well taken care of and comfortable with your pricing. Thank you for the 5-star review!
-Heather"
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Srikanthan Ragothaman

August 25, 2026

5  out of  5
rating by Srikanthan Ragothaman
"Good, professional and outstanding service"
We responded:
"Srikanthan, it’s great to hear you had such a positive experience with our team! We appreciate you trusting us with your vehicle insurance and taking the time to leave us a 5-star review. -Heather"
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david kott

August 25, 2026

5  out of  5
rating by david kott
"Having helped my son in Michigan secure auto insurance through State Farm, I sought out the Heather Thies agency in Clermont and was very pleased."
We responded:
"David, we’re so glad your experience with State Farm led you to our office here in Clermont! We appreciate the opportunity to help with your vehicle insurance and are happy to hear you were pleased with your experience. Thanks for the 5-star review! -Heather"
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laura braccia

August 24, 2026

5  out of  5
rating by laura braccia
"Great services and very reasonable ins prices !"
We responded:
"Laura, thanks for the 5-star rating! We’re pleased to hear you were happy with our service and found our insurance pricing reasonable. If you ever need anything with your policy, we’re here for you.
-Heather"
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Dwight Morrison

August 20, 2026

5  out of  5
rating by Dwight Morrison
"Always a great experience"
We responded:
"Thank you, Dwight, for the 5-star rating! We truly appreciate your support and look forward to continuing to serve you! - Heather "
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Judy Bryant

August 19, 2026

5  out of  5
rating by Judy Bryant
"WONDERFULL"
We responded:
"Judy, we’re so glad you had a wonderful experience with our team! Thank you for the 5-star review and for choosing us to help with your insurance needs. -Heather"
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Clermont Florida

August 15, 2026

5  out of  5
rating by Clermont Florida
"Heather Hill was an absolute pleasure to work with! She was honest, friendly, and genuinely looked out for my best interests. She helped me get better coverage while saving about $100 per month compared with my previous insurance! The service was exceptional from start to finish. Thank you, Heather Hill and State Farm!"
We responded:
"Thank you so much for the 5-star review! We’re thrilled to hear Heather Hill took great care of you and helped you find vehicle coverage that better fit your needs and budget. We truly appreciate you trusting our team with your insurance!
-Heather"
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Kara Milbry

August 14, 2026

5  out of  5
rating by Kara Milbry
"Thank you guys for all you do ❤️😍"
We responded:
"Thank you for the 5 stars, Kara! We’re so glad you received great service. Your recommendation means a lot to us! - Heather"
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fabian duarte

August 11, 2026

5  out of  5
rating by fabian duarte
"Romina tuvo un servicio eficaz en mi caso, me guió de una manera clara y despejó mis dudas, indicó que daría seguimiento a mi caso y así fue, cumplió con el tiempo estipulado que me dio para comunicarse y solucionar mi caso."
We responded:
"Fabián, gracias por tu calificación de 5 estrellas! Nos alegra que Romina haya podido orientarte de forma clara, resolver tus dudas y darle seguimiento hasta completar tu caso en el tiempo que te indicó. Si más adelante necesitas apoyo con tu seguro, estamos aquí para ayudarte.
-Heather"
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Danny Mathews

August 5, 2026

5  out of  5
rating by Danny Mathews
"Excellent service is always provided by Heather’s Team - very cordial, reliable and supportive!!"
We responded:
"Danny, we’re glad you left a 5-star rating! It’s great to hear that my team consistently delivers excellent, supportive service and that you felt taken care of. If you ever need help with your insurance, we’re here for you.
-Heather"